At Special Size Company we endeavour to provide our customers with prompt and efficient service. Customer satisfaction is our main priority.
Buy online and receive FREE delivery on orders over $60.
$12 flat rate on online orders under $60 Australia wide.
If you are only ordering 1 or 2 garments if you ring the shop to place your order your postage may be cheaper depending on the garment weight.
For our International customers we use Australia Post to deliver world wide $30 AUD flat rate shipping cost.
For any queries regarding the delivery of your order, please call us on +61 8 8296 3895 and our friendly consultants at Special Size Company will help you..
If unsuitable items are purchased ONLINE or by PHONE ORDER and paid for using a credit card or by PayPal they can be returned for a FULL refund of the price paid (excluding postage) WITHIN 7 DAYS of receipt as long as the garment is unworn with the tickets still attached.
If you received FREE POSTAGE and you return the garment for a refund a fee of $12 will be charged to help cover our postage cost.
If you are planning on returning a garment please contact our shop before returning the garment so that we know to expect it back. If you are purchasing clothing in our shop please choose carefully as unless pre-arranged we do not refund.
If you purchase a garment using AFTERPAY you are welcome to return it (within 7 days) as long as it has the labels attached and is unworn BUT a 6% fee will be deducted from the purchase price to cover the fee that Afterpay charge us. You can however exchange goods to the full value.
Sometimes garments may have been sold and have not been removed before you purchase them (this is rare but may occur). If this happens we will attempt to get the garment for you but if we are unable to we will refund your money.
MISTAKES. As our garments are added manually to this website occasionally mistakes are made. If the garment that you purchase has been priced at a lower price than intended we will notify you and you will be offered the garment at the price that it was supposed to be listed at. If you do not wish to pay that price we will happily refund the money that you have paid.
